Shipping & Returns

We ship our products directly from our suppliers in China to customers in the UK and other supported regions.

Processing time: Orders are typically processed within 1–3 business days after payment confirmation.
Delivery time: Average delivery to the UK is 10–20 business days. Delivery times may vary depending on customs clearance, postal delays, or peak season demand.
Tracking: All orders include tracking information. You will receive a confirmation email with tracking details once your order has shipped.
Shipping costs: Displayed at checkout. Free shipping may apply for certain promotions or minimum order values.

Please note: Shipping times are estimates and not guarantees. Delays may occur due to customs procedures or external factors beyond our control.

Returns Policy

We want you to be fully satisfied with your purchase. If for any reason you are not, you may return your order under the following conditions:

Return window: You may return products within 7–14 days of delivery.
Condition: Items must be unused, in original condition, and returned in their original packaging.
Process: To start a return, please contact our support team at support@unboundrunning.com with your order number, reason for return, and supporting photos if applicable.
Costs: Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.

Once your return is received and inspected, we will notify you by email. Refunds are processed back to the original payment method within 5–10 business days (processing time may vary depending on your bank or provider).

Warranty

All products are covered by a 7–14 day defect warranty from the date of delivery.

If your item arrives damaged or defective, please notify us within this period at support@unboundrunning.com.
We may request photo or video evidence to assess the defect.
Depending on the case, we will offer a replacement, repair, or refund.