Frequently Asked Questions
Orders & Payments
How can I place an order?
Simply browse our store, add your favorite products to the cart, and proceed to checkout. Once payment is confirmed, you’ll receive an order confirmation email.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods displayed at checkout.
Will I receive an order confirmation?
Yes, an order confirmation email will be sent immediately after purchase. Please check your spam/junk folder if you don’t see it in your inbox.
Shipping & Delivery
How long will it take to get my package?
Average delivery time to the UK is 10–20 business days. Times may vary due to customs, seasonal demand, or courier delays.
The timeframe for receiving your products can vary based on several factors, including the type of product ordered, the shipping method selected, and your geographical location.
Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number via email. You can track your order online at any time.
What shipping methods are available?
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Returns & Warranty
What is your return policy?
You may return products within 7–14 days of delivery, provided they are unused, in original condition, and in their original packaging.
How do I start a return?
Contact our support team at support@unboundrunning.com with your order number and reason for return. We may request photos or videos for faster processing.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the product is defective or incorrect.
Do you offer a warranty?
Yes. All products are covered by a 7–14 day defect warranty from the delivery date. Defective items may be replaced, refunded, or repaired depending on the case.
Warranty & Repair
Do you offer warranty for your products?
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
Who should I to contact if I have any queries?
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How much does extended warranty cost?
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Products & Care
Are your sunglasses UV-protected?
Yes. All UNB eyewear includes UV400 protection and complies with CE/UKCA/ANSI standards.
How do I clean my lenses?
Use only the provided microfiber pouch or a clean microfiber cloth. For deeper cleaning, rinse gently with lukewarm water and mild soap. Avoid alcohol or harsh chemicals.
Are your products suitable for night riding or running?
Yes, selected models come with clear or photochromic lenses suitable for low-light conditions. Always check lens category (0–4) before use.


















